Topline Equine Veterinary Care
Topline Equine Policy and Payment Options
At Topline Equine Veterinary Care, we strive to deliver the best possible care for your animal, at a reasonable price. To make payment easy, we accept the following payment options: cash, checks, and all major debit and credit cards, at the time of your appointment, or over the phone.
As of February 1st, 2020, Topline Equine Veterinary Care will be adhering to the payment guidelines and policies listed below.
•Payment is due at the time veterinary services are rendered for clients without preauthorization. oTopline will no longer be extending credit. oIf a client does not wish to pay at the time of service or will not be present at the time of service, the client must leave a credit card on file. oWhen paying via credit card, a copy of your bill and credit card receipt will be mailed or emailed to you. •For patients that will be boarded at the clinic, one half of the estimated cost of the treatment, or the “base fee” for the desired service(s), is required at the time your animal is admitted. The remainder of the balance is due when your animal is discharged.
*Outpatients that are not being kept at the clinic must have balances paid in full at the time service is rendered.
•New clients (emergency or routine) are asked to complete our New Client Information form, which includes payment preferences and credit card authorization information. •Services may only be rendered to the owner or an authorized agent (via written authorization). If you plan to be away, leaving your animals in someone else’s care, please notify the clinic of who you authorize to make care decisions. •We encourage our clients to ask for an estimate prior to their appointment.
It is the client’s responsibility to request and understand the costs of services before they are provided.
•Unfortunately, we are unable to provide routine services to clients with outstanding balances of more than 30 days, who have not signed and made payments via a payment agreement. oEmergency services may be provided upon approval. Finance charges will be applied to past due balances (over 30 days from date of service.) •We do not bill insurance companies. If your animal is insured, plan to pay for veterinary services directly.